Delivery & Return Policies

Collection from our Shop in Hitchin:

• If you will collect your item from our shop in Hitchin, please note the following:
• Collection days: You will receive an email or text when your item ready for collection. 
• Opening hours: 10 am to 6 pm. Monday to Friday
• Please give us a minimum of 1 to 2 days' advance notice to prepare your order for collection.

Delivery by Post:

• If you prefer to have your item delivered by post, please consider the following details:
• Your order will be ready to ship after 2 days from the date of purchase.
• We utilize reputable delivery services such as Royal Mail or transportation companies like DHL, depending on the nature of your order.
• The specific delivery method will be determined based on the type and size of your order.

Please note that delivery charges may apply, which will be calculated and presented to you during the checkout process. Additionally, we strive to ensure timely delivery, but please allow for any potential delays that may occur due to unforeseen circumstances beyond our control.

If you have any further questions or require assistance regarding the delivery of your order, please feel free to contact our customer support team.

Return Policy:

At our online store, we prioritize the quality of our products and strive to provide you with the best possible experience. As we operate on a made-to-order basis and do not keep any items in stock, please carefully review our return policy outlined below:

Returns and Exchanges:

• Due to the nature of our business, we do not accept returns or exchanges for any reason other than receiving a faulty product.
• We encourage you to thoroughly review the product description, specifications, and size guides before placing your order.

Reporting a Faulty Product:

• If you receive a faulty product, we kindly request that you notify us via email on the same day as the delivery, providing photo evidence of the issue.
• Please send an email to aiwallartsmail@gmail.com with the subject line "Faulty Product Return."
• Include clear photographs displaying the fault or damage to the product.

Resolution for Faulty Products:

• In the event that your claim for a faulty product is approved, we will offer 
• We'll ask you return the product back to us
• Replacement: We will create a new item to replace the faulty one and ship it to you as quickly as possible at no additional cost.

Please note that our return policy applies strictly to faulty products and is subject to review and approval by our customer support team. We appreciate your understanding that we cannot accept returns or exchanges for any other reasons due to the customized nature of our products.

For any further inquiries or assistance, please contact our customer support team at aiwallartsmail@gmail.com, and we will be happy to assist you.